If you forgot your password and aren't able to login you can reset your password through email.

To reset your password:

1. Go to the Homepage of the site you're trying to access
2. Click Log In
3. Underneath the Email/Password fields, click "Forgot your password?"
4. Enter the email address that you use to login to the site
5. Click Send Instructions
6. You will be sent instructions to the email you entered to reset your password. If you aren't to locate the email in your inbox, we recommend checking your Spam/Junk folder
7. Click on the link within the email
8. Enter a new password and confirm the password
9. Click Reset Password

Your password must contain at least:

• 8 characters (including letters, numbers, and special characters)
• One uppercase letter
• One lowercase letter
• One number
• One special character (!@#$%^&* etc.)

If you have issues while resetting your password, our support team is more than happy to assist you. To help our team assist you in an efficient manner, please ensure the following:

✔ There are no additional CC's on the email request: This is very important. To maintain a secure login, you will need to ensure that there are no additional recipients on the email.

✔ Contact us from the email you're trying to log in with: We will require that you contact us from the email address you're trying to access the site with. You won't be able to request login assistance for another individual in the site. So, if you're aware of another user that requires assistance logging in please have them contact us directly. For example, Administrators cannot request assistance for their users, Applicants cannot request assistance for recommenders, etc.

✔ Provide a link to the site you're attempting to access: To assist you in an efficient manner, please provide us with the link to the SurveyMonkey Apply site you're referring to.

NOTE: The first two conditions are legal requirements for our team to provide you with a secure login. So, we will be unable to fully assist you until those conditions have been met.

How do I change my Current Password?

If you wish to change your password on your account:

1. Log in to your account
2. Click on your Name in the top right corner of the page
3. Select My Account
4. Go to My Profile
5. Enter your current password
6. Enter your new password and Confirm your new password
7. Click Save

How do I change my Name or Email Address?

If you wish to change your Name or Email address on your account:

1. Log in to your account
2. Click on your Name in the top right corner of the page
3. Select My Account
4. Go to My Profile
5. Edit the Name and Email address
6. Click Save