FREQUENTLY ASKED QUESTIONS
| What does 'This task cannot be started at this time' mean? | You are required to complete the profile task prior to commencing your application. |
| How do I return to an incomplete application? | If you wish to return to your application, you can save the web link to your bookmarks and access it later from this page. |
| I have forgotten my username - how do I find out what it is? | Your username is the email address you used to set up the account. If you have forgotten your username please contact c4n.enquiries@acmhn.org. Please refrain from creating an additional account unless you are applying for a different specialty. |
| I have changed my email address - how do I update it? | You may update your email address within your Account Settings upon logging in. |
| I have forgotten my password - how do I reset it? | Please select the "Forgot your password?" link located above the "Log In" button on the sign-in page. |
| I am having problems resetting my password - what do I do? | If you are experiencing difficulties resetting your password and are unable to use the password reset tool, you will need to seek direct assistance from SMApply. Please contact the technical support team via email by clicking on the information ('i') icon located at the top right corner of your screen and selecting "Having technical issues with this site?" SMApply will be pleased to assist you in investigating the issue. Please be aware that it is probably you may not receive a response until the next business day, as their team is based overseas. |
| I am not receiving a verification email - what should I do? | If you are awaiting a verification email and have not received it, please contact the technical support team. To do so, please email the support team by clicking on the information ('i') icon located at the top right corner of your screen, selecting the option "Having technical issues with this site?" and following the provided instructions. As their support team is based overseas, responses may not be received until the next business day. |